Are you passionate about collaborating, connecting and growing in community? 😄 Then read on! 👇
👋 About us
Aticco is not just a flexible workspace, it is an innovative ecosystem for Startups and entrepreneurs, where projects grow and where we are all part of a Community!
It is currently formed by a group of four companies: Aticco Workspaces, Aticco Living, AticcoLab and AticcoVentures. Together we create an innovative ecosystem that promotes new disruptive models of Work & Life. We bring value to our community by building connections, generating opportunities and offering the flexibility required by today's businesses.
Our main challenge is to positively impact the lives of people and organizations by promoting innovation, collaboration and fun, through our coworking spaces, coliving and startup acceleration programs.
🎯Your mission at Aticco!
You will be the responsible to ensure that the performance of each space in Barcelona aligns with the service standards we aim to deliver, including facility maintenance and upkeep, staff management, and coordination with other departments to guarantee the best service.
You will report directly to the COO and will be responsible for the department's key metrics, leading a fantastic team of 20 to 30 people, acting as the direct supervisor for the Coworking Managers (9-10 individuals).
🦸 You’ll rock at Aticco if…
- To excel in this role, you will need to be a superhero in prioritization and time management, a ninja in issue resolution, and showcase your leadership skills and out-of-the-box thinking.
- You have a strong sense of ownership over your work, with a client-oriented mindset (we want you to rest, but also to be highly efficient and responsible in your role).
- You are business-oriented and excellence-driven, with a strong focus on achieving results.
- You are adaptable and capable of quick thinking to find solutions to daily operational challenges.
- You have analytical skills and critical thinking to evaluate and optimize processes effectively.
- Demonstrate assertive communication abilities, both with clients and team members, fostering clarity and collaboration.
- Maintain a relationship of absolute honesty and trust with the COO and CSO, ensuring open and transparent communication.
🚀 How will your day to day be like?
- Develop city operations strategy to design and implement a customer-focused operations approach tailored to the city’s needs.
- Set and monitor KPIs and OKRs by establishing key performance and operational metrics, tracking them, and preparing monthly reports.
- Oversee city teams, manage staff performance reviews, and foster employee development to ensure retention.
- Manage top 20 client accounts, ensuring account health, loyalty, and identifying upselling opportunities.
- Collaborate with Sales and Architecture teams to streamline onboarding processes for major clients and track account performance.
- Supervise daily operations, conduct facility audits, and address facility-related incidents efficiently.
- Manage the city’s loyalty budget, billing, outstanding payments, and supplier relationships to optimize costs.
- Lead initiatives to improve spaces and operational processes while monitoring their effectiveness.
- Partner with Marketing, Events, and other departments for city branding, positioning, and cross-selling initiatives.
- Build relationships with property owners, represent the organization at city events, and act as an after-hours emergency contact.
- Build relationships with property owners, represent the organization at city events, and act as an after-hours emergency contact.
🤩 What is it like to be part of the team?
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We are a dream team and we love face-to-face teamwork! However we like keeping a good work-life balance, that’s why on Fridays we can do our halftime working day from home 🏡
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☀️ All our buildings have rooftops or terraces where we have our breaks and get inspired outdoors... even a swimming pool to finish off a day of work!
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🧘♀ At Aticco we value well-being of all kinds, that’s why we have a gym in some of our buildings, table-tennis that drives us crazy 🤩 and free wellness activities for the team, such as yoga, pilates or HIIT sessions… Mens sana in corpore sano.
- 🌡 In addition, the entire Aticco team is eligible for a reduced price in private health insurance. You will also benefit from flexible remuneration with Cobee 💸.
- All the water🚰 , coffee ☕ or tea🧋 that you can drink… no one judges how you get your energy!
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💚 As a team, we cherish the feeling of belonging and we meet once a month to celebrate our achievements and spend quality time together… we work with #goodvibes!
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😎 Our #community of #Aticcoworkers is our engine, so every Thursday we can join them at the afterworks and recharge batteries for the last sprint!
If you like what you read and you want to experience this yourself… let's meet 😎! Coffee is on us!